How to Reset Multi-Factor Authentication (MFA) for Users

Overview

Gearbox Admin users can reset the Multi-Factor Authentication (MFA) for other users within their organisation. This enhancement is available only for Admins to reset MFA for their own users.

MFA must be enabled by contacting [e-mail]. Once enabled, MFA will be active for every account within your Gearbox system.

You must have Admin permissions for Settings and Admin in Gearbox to reset MFA. While the ability to reset MFA is available, it is highly recommended to securely store recovery codes and back up your preferred MFA application to prevent future issues.

Guide to resetting MFA:

1. To reset MFA for a user, select the User Icon (1) in the top right-hand corner, then click Users (2).

2. In the Admin Dashboard, select Users (3) on the left-hand side of the dashboard.

3. From the list of users, click on the specified user (4) whose MFA you wish to modify.

4. In the Edit User view, next to the First Name & Last Name, click Disable Multi-Factor Authentication (5). You will be prompted to enter your Password (6) to confirm the change.

5. Upon completion, the next time the user tries to sign in, they will be prompted to Set Up Multi-Factor Authentication (7) again.

For ongoing issues with resetting MFA for Gearbox users, please contact [e-mail]

Related to

• MFA
• 2FA
• Multi-Factor Authentication
• Users