External & Internal Mechanic User Permissions

Overview

Gearbox has 2 types of Mechanic user to cater for Internal and External service providers. Internal Mechanic users have access to vehicle information and history, may create and complete Service, Repair, Tyre and Inspection Jobcards (Printed or eJobcards), add Parts, Labour and Documents to Workorders. Both Mechanic users (internal & external) do not have authority to delete data or close out a Workorder.

 

Internal Mechanics (In-house Mechanics)

The internal mechanic is provided for in-house or highly trusted mechanics that need visibility across all vehicles, their history and work order information.

 

Access can be further restricted to divisions or locations using Group and Subgroup user filters.

 

View all Maintenance Dashboards
Add / Edit / View Vehicle Information
Browse Maintenance History
Create and Assign Work Orders
Print Jobcards or Complete eJobcards
Add Parts, Labour and Documents to Workorders
Close Work Orders

 

Internal Mechanics may also be granted additional permissions to Add or Edit Vehicles by clicking the box as shown below. (Follow steps 1-5 in User Permissions) A Internal Mechanic may view all Dashboards, Vehicles, Services, Repairs, Tyres and Inspections Dashboards

 

 

External & Internal Mechanic User Permissions - Maintenance Permissions Internal Mechanic

 

 

External Mechanics (External Service Providers)

The User level External Mechanic access permission is designed for external service providers. External Mechanic access is heavily restricted to only see and access work orders that have been directly assigned to their user.

 

View all Maintenance Dashboards
Add / Edit / View Vehicle Information
Browse Maintenance History
Create and Assign Work Orders
Print Jobcards or Complete eJobcards
Add Parts, Labour and Documents to Workorders	Optional
Close Work Orders

 

Individual External mechanic users can be granted additional permissions to add Parts, Labour and Documents to work orders. The External Mechanic may only view their dashboard and assigned Workorders.

External & Internal Mechanic User Permissions - Maintenance Permissions External Mechanic